Bill Sample / December 8, 2018 / Mabel Cooke
Billing performance measurement is an integral part of medical practice billing process and a prerequisite to effective practice management. Systematic measurement becomes mission-critical with growth of billing complexity or outsourcing of the billing function. Traditional billing metrics are limited in scope and focus on claim submission process ignoring process imperfections on the insurance (payer) side. Modern computer technologies allow both productive measurement and effective action by the disciplined billing office to improve claim submission and payment processes. Using appropriate metrics helps improve policies and procedures shorten revenue cycle reduce patient complaints improve financial performance and compliance increase cash flow reduce bad debt identify areas of potential growth improve employee morale increase productivity and reduce costs.
When we started we used a very simple contract that really didnt cover much at all. When situations arose that were problems our contract was no help. We had to re-write it once we had been in the business for a while and knew what needed to be covered. So where does a new billing service start when they havent been in business long? Its hard to write a contract covering all areas and what to do when you havent experienced it yet. Most new billing services are working on limited capital and dont like to spend money on a lawyer writing a contract for them. Unfortunately many new services cut corners here to save money but thats not a good idea. Your contract should be at least looked over by a lawyer if not written by one. If possible you should try to find a general practice attorney who specializes in contracts.
Have you ever taken your car to the shop and said "Gee I dont have money to pay for that new transmission. Can I float you a loan?" or gone to the supermarket and said "Sorry I dont have enough money for this cart full of food. Can I pay you later?" It sounds harsh but veterinarians have businesses to run just like everybody else. And too many with good intentions and big hearts have gotten burned by offering "credit" or "payment plans" to non-paying clients. The result? Its virtually impossible to find a veterinarian willing to offer services today with payment tomorrow. Lets face it quality vet care isnt cheap. Think about it though--would you want it to be? Because if it was cheap--Id be worried. Because it would be your pets health that had to suffer! So how can pet owners save money on their veterinary bills? Pet insurance is one answer but there are many other tips that pet owners simply dont know about it.