Bill Sample / December 10, 2018 / Rosalie Cain
Have you taken your pet to the vet recently? Chances are if you did you spent a lot of money! Quality pet care isnt cheap--but we all know how important it is for the health of our four-legged family members. Today were blessed with many diagnostic tools and procedures that werent available years ago. Problem is all these advancements come with a large price tag. And pet owners are often caught in the middle. They love their pets like family members but sometimes cant afford to take them to the doctor or pay for life-saving procedures. As a veterinary technician its one of the hardest things I have to deal with on a daily basis. Here we are with all the tools and skills available to help a pet but the owner simply doesnt have the funds to pay.
If you dont include the responsibilities of each party in the contract how does it protect either of you when the relationship starts to fall apart? And if neither party knows their responsibilities how can you expect that the relationship will work? Here is an example. You specify in the contract that it is the obligation of the providers office representative to supply you with all the payment remittances but you are not getting them which is causing you to do a lot of extra work in contacting the insurance carriers to check status on claims that were already paid. It is upsetting to spend three or four hours calling insurance companies to find that the claims were paid but the doctors office missed sending you the eobs.
When we started we used a very simple contract that really didnt cover much at all. When situations arose that were problems our contract was no help. We had to re-write it once we had been in the business for a while and knew what needed to be covered. So where does a new billing service start when they havent been in business long? Its hard to write a contract covering all areas and what to do when you havent experienced it yet. Most new billing services are working on limited capital and dont like to spend money on a lawyer writing a contract for them. Unfortunately many new services cut corners here to save money but thats not a good idea. Your contract should be at least looked over by a lawyer if not written by one. If possible you should try to find a general practice attorney who specializes in contracts.